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Preview of the Refund process template

Flowchart

Refund process

Refund request through eligibility, approval and payment return.

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Category
Business
Diagram type
Flowchart
Elements
8
Connectors
8

What it is for

The eligibility decision carries the policy, so this is a good diagram to put in front of someone who writes policy but does not handle the requests. The manager approval threshold is where most disputes actually sit.

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When it helps

  • Publishing a refund policy internally
  • Training a new customer service agent
  • Auditing how exceptions get approved