Customer journey map
Customer journey
A filled-in journey map for a software trial, five stages by four layers.
- Category
- Business
- Diagram type
- Customer journey map
- Elements
- 29
- Connectors
- 0
What it is for
Filled with real observations rather than empty cells, because an empty grid teaches you nothing about how to fill it. Replace the content; keep the shape.
More about the customer journey map makerWhen it helps
- Running a journey mapping workshop
- Turning support themes into a picture
- Finding onboarding problems
