Process map
Support escalation
Tiered support with explicit time limits at each level.
- Category
- Business
- Diagram type
- Process map
- Elements
- 7
- Connectors
- 6
What it is for
The time limits are the point. An escalation process without them escalates only when someone loses patience.
More about the process map makerWhen it helps
- Defining an SLA
- Setting up a support rota
- Explaining escalation to a customer
